Bartlett Hospital Web Services  
Support for Remote Desktop and Remote App

Operating System Requirements

Other Operating Systems (No Technical Support Provided)

Remote Desktop Server Information

    Network Level Authentication (NLA) Required
    (Accessible via Remote Desktop Gateway or VPN)

Remote Desktop Gateway Information

    Ask for password (NTLM)

Required Updates for Windows XP SP3

Remote Desktop Requirements

Web Browser Requirements

.NET Framework Requirements

Antivirus and Antimalware Requirements

  • Antivirus and Antimalware (with up-to-date definitions). Must integrate with Windows Security Center to pass health check. If health check fails, access will be denied. If you do not have up-to-date Antivirus and Antimalware, please install a free version of Microsoft Security Essentials via the link below:
  • Microsoft Security Essentials (Free Version)

Firewall Requirements

Communication Traffic Flows

  • Remote Desktop Client (Internet based)
    Web-browser connects to site
    Web-browser connects to site
    Remote Desktop Client uses TCP 443 (RPC over HTTPS) outgoing to connect to
    Remote Desktop Client binary name is mstsc.exe and is typically contained in %SYSTEMROOT%\System32
    Remote Desktop Client does not support HTTPS inspection at the client side firewall; such functionality will need to be disabled
    Remote Desktop Client does not support direct proxy authentication; a system wide method must be used
  • Remote Desktop Client (VPN based)
    Remote Desktop Client uses TCP 3389 outgoing to connect from the client to the server
    Remote Desktop Client binary name is mstsc.exe and is typically contained in %SYSTEMROOT%\System32

Preconfigured Files for Internet Based Access

Preconfigured Files for VPN Based Access


  • Verify that you have followed all the guidance on this support page and your system meets or exceeds all requirements and configurations. Most problems are related to missing one of the requirements.
  • If you need to reset your password, please use to do so. VPN based connections do not offer you the ability to change your password during logon, and will deny valid logon credentials until your password is changed via the above website.